FAQ

How can I get in touch with you?

You can fill in the form on our Contact page or just give us a call on 020 8099 1769. Our office working hours are Monday through Friday, 09.00-18.00 and Saturday, 10.00-16.00.

What is your area of coverage?

We work in the entire M25 area and in some of the residential suburbs beyond. If you are not sure whether you are eligible for our service, give us a call and we shall see what we can do for you?

Do I have to supply the materials for the carpet cleaning procedure?

No, they are included in the price. Besides, some of the detergents we use are specific and you can hardly find them on the market.

Can I book a home cleaner for one hour, once in two weeks?

Unfortunately not. While we try to accommodate you as best as we can, we also have to protect the interests and earnings of our cleaners.

I need to cancel an appointment. What should I do?

Just give us a call and we will take care of it. But you have to do it at least 24 hours prior to the appointment.

Are there any monthly or annual fees when I sign up for your regular services?

No, you only pay the fixed rate that you see on our Prices page.

Do I have to provide the cleaning materials for the home cleaning procedures?

Yes, but you can leave this task to our cleaners and they will give you a receipt any time they make a purchase.

I will be out of the country for a period of time but I have a regular house cleaning appointment. What should I do?

No worries. Send us an email with the dates of absence and we will cancel the procedures for you.